Написал письмо в Бангкок банк 3 недели назад, пришел на днях ответ:
Dear .....,
Thank you for contacting Bangkok Bank.
Please accept our sincere apologies for the delayed response and thank you for your patience.
In response to your email, please allow us to clarify the current situation in detail. Due to the recent policies and in compliance with regulatory requirements, Bangkok Bank is conducting a comprehensive review of customer account information to ensure full adherence to applicable standards and anti-money laundering regulations. This review is part of our ongoing commitment to safeguarding the integrity of our banking operations and protecting our customers.
Kindly note that the suspension of your account was initiated by the branch where your account was originally opened. This action is in accordance with internal procedures and identity verification protocols mandated by both the Bank of Thailand and our own compliance framework. For security reasons, we regret to inform you that this verification process cannot be completed through email or any other online channel.
If you wish to expedite the review or continue using your account without further delay, we strongly recommend visiting your home branch—the branch where your account was originally opened—at your earliest convenience. During your visit, please ensure you bring the following documents:
- Your valid passport
- Your valid bank passbook
- Additional documents supporting the purpose of opening the account, such as a valid visa, work permit, or other relevant documentation
Please be informed that the duration and approval of this procedure are determined by the branch manager and the relevant departments involved. While we understand that you are currently residing overseas and that traveling may not be convenient at this time, we kindly ask that you visit the branch where your account was originally opened at your earliest convenience to complete the verification process.
Should you wish to investigate the status of your account or if you have already visited the branch, please note that you can also contact our Phone Banking Center to investigate your account status and details. To investigate your account status and its details, please contact our Phone Banking Center at 1333 (for domestic calls) or (66)26455555 (for overseas calls) and press 2-0-1 so that our customer service representative can assist in checking your account and provide necessary information accordingly.
We do sincerely apologize for any inconvenience this may have caused you. Your cooperation and patience on this matter are greatly appreciated.
Should you require any further assistance, please let us know. You can also contact our Bangkok Bank Call Center at 1333 (for domestic) or (66)26455555 (for overseas) during all hours to acquire more information.
Faithfully yours,
Bangkok Bank Call Center
Bangkok Bank Public Company limited
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Be on the lookout for forged email messages that claim to be sent from Bangkok Bank. We will never send you an email with an attached file. We will also never ask you details about your account by an email message or a pop-up window.
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The fast-convenient way to transfer funds, pay your bills and receive an account balance is using Bualuang Phone. Just dial 1333 and you can also change the daily maximum withdrawal or transfer limit on your ATM card.
For security reasons always keep your ATM and credit card PIN numbers confidential
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, у неё в Паттайе квартира 
и карта Бангкок Банка 
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, всё «как бы» активно, но операции недоступны: ни перевести, ни оплатить по QR-коду 
. Сегодня утром пошли в банк 
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